Policies
Ordering Options
You may place your orders on-line via our secure site. Simply click
the “Buy Now” buttons to enter the shopping cart. You
may also order by email. at Contactlilly@thefrogaffair.com
to begin the process. We reserve the right to hold any order until
the credit card can be verified by the bank. Only after we have
verified the order via email and received payment confirmation from
your credit card company we will ship. Please email Lilly@thefrogaffair.com
with any questions.
SHIPPING POLICY
In most cases, we will not charge you until the items are ready
to ship. Since our estimated ship dates are provided by our distributors,
we will notify you by email or phone when we are ready to ship.
In general, we ship via US Priority Mail with insurance and delivery
confirmation. You will receive an email with shipping information.
If you require a different shipping method (i.e. Overnight Shipping),
please contact us via phone or email.
The Frog Affair assumes no responsibility for damages that may occur
in transit, during or after shipping. If an item has been underinsured,
The Frog Affair assumes no responsibility for damages that may occur
in transit, during or after shipping. Claims for damage in transit
must be made through the shipping carrier. We ship orders to the
Continental 48 states only.
OUR COMMITMENT TO YOUR PRIVACY
WE WILL NEVER SELL OR TRADE YOUR PERSONAL INFORMATION. We appreciate
the trust you place in the Frog Affair.com, and we are committed
to respecting your privacy and the security of your personal information.
SALES TAX
As required by law, we charge sales tax on purchases shipped within
Missouri State.
PRIVACY
Like you, we dislike spam, solicitation calls, and the unneccessary
dissemination of our personal information. We provide your information
as minimally needed only to our credit card processor and shipper.
SECURITY
It is our intent to protect against the loss, misuse or alteration
of information that we have collected from you. We use a variety
of current technologies and processes for protection of our customer
data. We limit the information we provide to outside companies with
whom we contract to only what they need to carry out their responsibilities.
When you make a purchase your transactional information is transmitted
in a safe, encrypted format.
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